Why customers love us
1. Order Processing
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods
We offer various shipping options, including standard and express delivery. Shipping costs are calculated at checkout based on your location and selected shipping method.
3. Delivery Times
Delivery times vary by location and shipping method:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- International Shipping: Delivery times may vary due to customs processing in your country.
4. Lost or Stolen Packages
Posh Skin Co is not responsible for lost or stolen packages. If tracking indicates delivery but you cannot locate your package, please contact your local carrier for assistance.
5. Eligibility for Returns
Returns are accepted within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
6. How to Initiate a Return
Contact our customer service team at [customerservice@poshskin.ph] with your order number and reason for the return. We will provide a return shipping label and instructions.
7. Refund Process
Once your returned item is received and inspected, refunds will be processed within 5–7 business days to the original payment method.
8. Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.
9. Final Sale Items
Certain items, such as opened or used pimple patches, are non-returnable for hygiene reasons.
10. Customer Support
if you have any questions or concerns about shipping or returns, contact our customer support team. We are happy to assist you and ensure your experience with Posh Skin Co is seamless.